@import"https://fonts.googleapis.com/css2?family=Space+Grotesk:wght@400;500;600;700&family=Spectral:wght@400;600&display=swap";.web-chat-root{--bg-ink: #0a0d14;--bg-graphite: #141b26;--accent: #ff7a59;--accent-strong: #ff4d24;--text-main: #f5f7fb;--text-muted: #b9c2d0;--card-bg: #141b26;--border-soft: rgba(255, 255, 255, .08);--shadow-strong: 0 30px 60px rgba(5, 10, 20, .5);--btn-bg: #1f2a36;--btn-text: #f5f7fb;--badge-bg: #0a0d14;--badge-text: #ff7a59;--badge-border: #ff7a59;--nudge-bg: rgba(20, 27, 38, .95);--nudge-text: #f5f7fb;--nudge-border: rgba(255, 255, 255, .08);--nudge-shadow: 0 0 0 2px rgba(255, 122, 89, .35);font-family:Space Grotesk,sans-serif}.web-chat-root,.web-chat-root *{box-sizing:border-box}.launcher-wrap{position:fixed;right:24px;bottom:24px;z-index:20}.widget-launcher{position:relative;width:58px;height:58px;border-radius:16px;background:linear-gradient(135deg,var(--accent),var(--accent-strong));box-shadow:0 14px 30px #ff694659;border:none;color:#0a0d14;font-size:22px;cursor:pointer;transition:transform .2s ease,box-shadow .2s ease}.launcher-badge{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;border-radius:999px;background:var(--badge-bg);color:var(--badge-text);border:2px solid var(--badge-border);font-size:11px;display:grid;place-items:center;padding:0 4px}.launcher-nudge{position:absolute;right:68px;bottom:12px;background:var(--nudge-bg);color:var(--nudge-text);border:1px solid var(--nudge-border);padding:6px 10px;border-radius:12px;font-size:12px;animation:nudgeBounce .6s ease;box-shadow:var(--nudge-shadow)}@keyframes nudgeBounce{0%{transform:translateY(6px);opacity:0}60%{transform:translateY(-4px);opacity:1}to{transform:translateY(0)}}.widget-launcher:hover{transform:translateY(-2px) scale(1.02);box-shadow:0 18px 36px #ff694673}.messenger-shell{position:fixed;right:24px;bottom:96px;width:min(420px,92vw);height:min(670px,85vh);background:var(--card-bg);border-radius:20px;border:1px solid var(--border-soft);box-shadow:var(--shadow-strong);display:flex;flex-direction:column;overflow:hidden;z-index:25;animation:floatIn .3s ease}.messenger-shell.expanded{width:min(696px,95vw);height:calc(100vh - 110px)}@keyframes floatIn{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}@keyframes shimmer{0%{transform:translate(-40%)}to{transform:translate(40%)}}.shell-header{padding:18px 20px;display:flex;align-items:center;gap:12px;border-bottom:1px solid var(--border-soft);background:var(--bg-graphite)}.shell-title-wrap{display:flex;align-items:center;gap:10px}.shell-logo{width:36px;height:36px;border-radius:12px;object-fit:cover}.shell-title{font-weight:600;color:var(--text-main);font-size:16px}.shell-subtitle{font-size:12px;color:var(--text-muted)}.shell-actions{margin-left:auto;display:flex;align-items:center;gap:8px}.shell-agent-avatars{display:flex;align-items:center;margin-right:4px}.shell-agent-avatar{width:28px;height:28px;border-radius:50%;border:2px solid var(--card-bg);background:var(--bg-graphite);position:relative;overflow:hidden;display:grid;place-items:center;font-size:12px;font-weight:600;color:var(--text-main)}.shell-agent-avatar+.shell-agent-avatar{margin-left:-12px}.shell-agent-avatar img{width:100%;height:100%;object-fit:cover;display:block}.shell-agent-more{margin-left:4px;font-weight:600;color:var(--text-muted);font-size:14px}.shell-icon-btn{border:1px solid var(--border-soft);background:#ffffff14;color:var(--text-main);border-radius:12px;padding:6px 10px;cursor:pointer;font-size:16px;line-height:1}.shell-menu-wrap{position:relative}.shell-menu-btn{width:38px;height:38px;padding:0;font-weight:700}.shell-menu{position:absolute;top:46px;right:0;background:var(--card-bg);border:1px solid var(--border-soft);border-radius:12px;box-shadow:var(--shadow-strong);padding:6px;min-width:170px;z-index:40}.shell-menu-item{width:100%;border:none;background:transparent;color:var(--text-main);padding:8px 10px;border-radius:10px;cursor:pointer;text-align:left}.shell-menu-item:hover{background:#ffffff14}.shell-close-btn{padding:6px 10px}.shell-body{flex:1;overflow:hidden;display:flex;flex-direction:column}.shell-body.scrollable{overflow-y:auto;overscroll-behavior:contain}.shell-bottom-nav{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;padding:10px 12px 12px;border-top:1px solid var(--border-soft);background:var(--card-bg)}.shell-bottom-nav .nav-item{border:none;background:transparent;display:grid;justify-items:center;gap:4px;padding:6px 4px;color:var(--text-muted);font-size:11px;cursor:pointer;border-radius:12px}.shell-bottom-nav .nav-item:hover{background:#ffffff14}.shell-bottom-nav .nav-item.active{color:var(--text-main)}.shell-bottom-nav .nav-icon{font-size:16px}.shell-bottom-nav .nav-label{font-size:11px;font-weight:600}.home-hero{padding:20px;background:var(--bg-graphite)}.home-hero h2{margin:0 0 6px;font-size:20px;color:var(--text-main)}.home-hero p{margin:0;color:var(--text-muted);font-family:Spectral,serif;font-size:14px}.home-section{padding:14px 20px 0;display:grid;gap:10px}.home-section-title{font-size:13px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em}.home-card{border-radius:16px;border:1px solid var(--border-soft);background:var(--card-bg);padding:12px 14px;display:flex;align-items:center;gap:12px;box-shadow:var(--shadow-soft)}.home-card-click{cursor:pointer}.home-card-primary{border-color:#22c58f59;background:#22c58f14}.home-card-row{display:flex;align-items:center;gap:12px;width:100%}.home-avatar{width:40px;height:40px;border-radius:50%;background:#22c58f1f;display:grid;place-items:center;overflow:hidden;font-size:18px}.home-avatar-stack{position:relative;width:40px;height:40px}.home-avatar-img{position:absolute;left:0;width:26px;height:26px;border-radius:50%;border:2px solid var(--card-bg);object-fit:cover;background:var(--bg-graphite)}.home-avatar img{width:100%;height:100%;object-fit:cover}.home-card-content{flex:1;display:grid;gap:4px}.home-card-title{font-weight:600;color:var(--text-main)}.home-card-subtitle{font-size:13px;color:var(--text-muted)}.home-card-time{font-size:12px;color:var(--text-muted)}.home-card-action{font-size:18px;color:var(--accent)}.home-card-empty{font-size:13px;color:var(--text-muted)}.home-search,.help-search{position:relative}.help-search{margin:10px}.home-search input,.help-search input{width:100%;padding:10px 36px 10px 12px;border-radius:12px;border:1px solid var(--border-soft);background:var(--card-bg);color:var(--text-main)}.home-search-icon,.help-search-icon{position:absolute;right:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);font-size:14px}.home-list,.help-list{display:grid;gap:10px}.help-list{margin:0 10px 10px}.home-list-item,.help-item{padding:12px 14px;border-radius:12px;border:1px solid var(--border-soft);background:var(--card-bg);display:flex;justify-content:space-between;align-items:center;cursor:pointer}.home-list-text,.help-item-title{color:var(--text-main);font-size:14px}.home-list-arrow,.help-item-action{color:var(--text-muted);font-size:18px}.help-detail{padding:10px}.help-back{border:none;background:transparent;color:var(--text-muted);cursor:pointer;font-weight:600;margin-bottom:12px}.help-detail-title{font-size:18px;font-weight:700;color:var(--text-main);margin-bottom:10px}.help-detail-body{font-size:14px;color:var(--text-muted);line-height:1.6;white-space:pre-wrap;background:var(--card-bg);border:1px solid var(--border-soft);border-radius:14px;padding:12px 14px}.home-footer-actions{padding:16px 20px 20px;display:grid;gap:10px}.messages-header{padding:16px 20px 8px}.messages-cta{width:100%;padding:12px 14px;border-radius:14px;border:1px solid var(--border-soft);background:#22c58f14;color:var(--text-main);display:flex;justify-content:space-between;align-items:center;font-weight:600;cursor:pointer}.messages-list{padding:0 20px 16px;display:grid;gap:12px;flex:1;overflow-y:auto}.messages-item{border-radius:16px;border:1px solid var(--border-soft);background:var(--card-bg);padding:12px;display:flex;gap:12px;align-items:center;cursor:pointer}.messages-avatar{width:42px;height:42px;border-radius:50%;background:#22c58f1f;display:grid;place-items:center;overflow:hidden}.messages-avatar img{width:100%;height:100%;object-fit:cover}.messages-avatar-stack{position:relative;width:42px;height:42px}.messages-avatar-img{position:absolute;top:0;width:26px;height:26px;border-radius:50%;object-fit:cover;border:2px solid var(--card-bg);background:var(--card-bg)}.messages-content{flex:1;display:grid;gap:4px}.messages-title{font-weight:600;color:var(--text-main)}.messages-preview{color:var(--text-muted);font-size:13px}.messages-time{color:var(--text-muted);font-size:12px}.messages-meta{display:grid;justify-items:end;gap:6px}.messages-unread{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--accent);color:#fff;font-size:11px;font-weight:600;display:grid;place-items:center}.messages-empty,.help-empty{font-size:13px;color:var(--text-muted);padding:8px 0}.faq-list{padding:18px 20px;display:grid;gap:12px;overflow-y:auto}.prechat-card{padding:12px;border-radius:14px;border:1px solid var(--border-soft);background:var(--card-bg);display:grid;gap:8px}.prechat-title{font-weight:600;color:var(--text-main)}.prechat-card input{padding:10px 12px;border-radius:10px;border:1px solid var(--border-soft);background:#ffffff0f;color:var(--text-main)}.prechat-actions{display:flex;gap:8px}.prechat-actions .ghost{background:transparent;border:1px solid var(--border-soft)}.faq-card{padding:12px 14px;border-radius:12px;background:transparent;border:1px solid var(--border-soft);color:var(--text-main);cursor:pointer;transition:transform .2s ease,border .2s ease,background .2s ease}.faq-card:hover{transform:translateY(-2px);border-color:var(--accent);background:#ffffff0a}.message-list{flex:1;padding:16px 18px;overflow-y:auto;display:grid;gap:12px;justify-items:start}.message-bubble{padding:10px 12px;border-radius:14px;max-width:80%;font-size:14px;line-height:1.4;align-self:start;width:fit-content;position:relative}.message-image-item{position:relative;width:100%;height:100%;aspect-ratio:1 / 1;border-radius:0;overflow:hidden;background:#ffffffb3}.message-image{width:100%;height:100%;object-fit:cover;display:block;border-radius:0;cursor:zoom-in;opacity:0;transition:opacity .2s ease}.message-image-grid{--grid-radius: 10px}.message-image-grid[data-count="1"] .message-image-item{border-radius:var(--grid-radius)}.message-image-grid[data-count="2"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius);border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="2"] .message-image-item:nth-child(2){border-top-right-radius:var(--grid-radius);border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="3"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius);border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="3"] .message-image-item:nth-child(2){border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="3"] .message-image-item:nth-child(3){border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="4"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius)}.message-image-grid[data-count="4"] .message-image-item:nth-child(2){border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="4"] .message-image-item:nth-child(3){border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="4"] .message-image-item:nth-child(4){border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="5"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius)}.message-image-grid[data-count="5"] .message-image-item:nth-child(2){border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="5"] .message-image-item:nth-child(3){border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="5"] .message-image-item:nth-child(5){border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="6"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius)}.message-image-grid[data-count="6"] .message-image-item:nth-child(3){border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="6"] .message-image-item:nth-child(4){border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="6"] .message-image-item:nth-child(6){border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="7"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius);border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="7"] .message-image-item:nth-child(5){border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="7"] .message-image-item:nth-child(7){border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="8"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius)}.message-image-grid[data-count="8"] .message-image-item:nth-child(2){border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="8"] .message-image-item:nth-child(6){border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="8"] .message-image-item:nth-child(8){border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="9"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius)}.message-image-grid[data-count="9"] .message-image-item:nth-child(3){border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="9"] .message-image-item:nth-child(7){border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="9"] .message-image-item:nth-child(9){border-bottom-right-radius:var(--grid-radius)}.message-image-grid[data-count="10"] .message-image-item:nth-child(1){border-top-left-radius:var(--grid-radius);border-top-right-radius:var(--grid-radius)}.message-image-grid[data-count="10"] .message-image-item:nth-child(8){border-bottom-left-radius:var(--grid-radius)}.message-image-grid[data-count="10"] .message-image-item:nth-child(10){border-bottom-right-radius:var(--grid-radius)}.message-image-item.loaded .message-image{opacity:1}.message-image-skeleton{position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(90deg,#0f172a0f,#0f172a1f,#0f172a0f);animation:shimmer 1.2s infinite;pointer-events:none}.message-image-loading-overlay{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;font-size:11px;color:var(--text-muted);text-align:center;padding:6px}.message-image-item.loaded .message-image-skeleton,.message-image-item.failed .message-image-skeleton{opacity:0;animation:none}.message-image-fallback{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;font-size:11px;color:var(--text-muted);background:#0f172a0f}.image-preview-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#060a1299;display:grid;place-items:center;z-index:9999}.image-preview-panel{position:relative;max-width:min(90vw,720px);max-height:80vh;padding:16px;border-radius:16px;background:var(--card-bg);box-shadow:var(--shadow-strong)}.image-preview-full{display:block;max-width:100%;max-height:70vh;border-radius:12px}.image-preview-close{position:absolute;top:8px;right:10px;width:30px;height:30px;border:none;border-radius:999px;background:#0f172a14;color:var(--text-main);cursor:pointer}.message-image-loading{font-size:12px;color:var(--text-muted)}.message-image-strip{width:240px;height:240px;overflow:hidden}.message-image-grid{display:grid;gap:4px;align-content:start;width:240px;height:240px}.message-image-grid[data-count="1"]{grid-template-columns:1fr;grid-template-rows:1fr}.message-image-grid[data-count="2"]{grid-template-columns:repeat(2,1fr);grid-template-rows:1fr}.message-image-grid[data-count="3"]{grid-template-columns:repeat(2,1fr);grid-template-rows:repeat(2,1fr)}.message-image-grid[data-count="3"] .message-image-item:nth-child(1){grid-row:span 2}.message-image-grid[data-count="4"]{grid-template-columns:repeat(2,1fr);grid-template-rows:repeat(2,1fr)}.message-image-grid[data-count="5"]{grid-template-columns:repeat(6,1fr);grid-template-rows:repeat(2,1fr)}.message-image-grid[data-count="5"] .message-image-item{grid-column:span 2}.message-image-grid[data-count="5"] .message-image-item:nth-child(-n+2){grid-column:span 3}.message-image-grid[data-count="6"]{grid-template-columns:repeat(3,1fr);grid-template-rows:repeat(2,1fr)}.message-image-grid[data-count="7"]{grid-template-columns:repeat(3,1fr);grid-template-rows:repeat(3,1fr)}.message-image-grid[data-count="7"] .message-image-item:nth-child(1){grid-column:1 / -1}.message-image-grid[data-count="8"]{grid-template-columns:repeat(6,1fr);grid-template-rows:repeat(3,1fr)}.message-image-grid[data-count="8"] .message-image-item{grid-column:span 2}.message-image-grid[data-count="8"] .message-image-item:nth-child(-n+2){grid-column:span 3}.message-image-grid[data-count="9"]{grid-template-columns:repeat(3,1fr);grid-template-rows:repeat(3,1fr)}.message-image-grid[data-count="10"]{grid-template-columns:repeat(3,1fr);grid-template-rows:repeat(4,1fr)}.message-image-grid[data-count="10"] .message-image-item:nth-child(1){grid-column:1 / -1}.message-bubble.agent{background:#f5f5f5;color:#14161a;border-bottom-left-radius:4px}.message-bubble.visitor{background:linear-gradient(120deg,var(--accent),var(--accent-strong));color:#fff;border-bottom-right-radius:4px;justify-self:end}.message-status{display:block;text-align:right;font-size:11px;opacity:.7;margin-top:4px}.message-date{align-self:center;justify-self:center;margin:6px 0;text-align:center;width:fit-content;font-size:12px;color:var(--text-muted);padding:4px 10px;border-radius:999px;background:#0000000f}.i18n-debug-badge{position:fixed;left:12px;bottom:96px;z-index:60;background:#ef4444;color:#fff;font-size:11px;padding:4px 6px;border-radius:8px;letter-spacing:.02em}.message-bubble.visitor+.message-date,.message-bubble.agent+.message-date{margin-top:10px}.message-meta{display:flex;gap:6px;justify-content:flex-end;align-items:center;margin-top:4px}.message-time{font-size:11px;color:var(--text-muted)}.message-bubble.visitor .message-time{color:#ffffffbf}.composer{margin:12px 14px 14px;padding:12px;border:1px solid var(--border-soft);border-radius:18px;background:var(--card-bg);display:flex;flex-direction:column;gap:8px;position:relative}.composer:focus-within{border-color:var(--accent);border-width:2px;box-shadow:0 0 0 2px #22c58f38}.composer-error{margin:6px 14px 0;font-size:12px;color:#ef4444}.composer textarea{flex:1;background:transparent;border:none!important;outline:none;border-radius:12px;padding:4px;color:var(--text-main);font-family:inherit;resize:none}.composer-preview{position:relative;border-radius:14px;padding:8px;border:1px solid var(--border-soft);background:#00000005;overflow-x:auto}.preview-grid{display:flex;gap:6px;align-items:center;flex-wrap:nowrap}.preview-item{border:none;padding:0;background:transparent;position:relative;border-radius:12px;overflow:hidden;cursor:pointer;width:54px;height:54px;flex:0 0 auto}.preview-item img{width:100%;height:100%;object-fit:cover;display:block}.preview-remove{position:absolute;top:6px;right:6px;width:18px;height:18px;border-radius:50%;background:#0009;color:#fff;font-size:12px;display:inline-flex;align-items:center;justify-content:center}.preview-count{position:absolute;right:8px;bottom:8px;background:#000000b3;color:#fff;font-size:12px;padding:4px 8px;border-radius:999px}.send-btn{background:var(--btn-bg);color:var(--btn-text);border:none;border-radius:12px;padding:10px 14px;cursor:pointer}.composer-actions{display:flex;justify-content:space-between;gap:12px;align-items:center;position:relative}.composer-tools{display:flex;gap:8px;align-items:center}.icon-btn{border:1px solid var(--border-soft);background:#ffffff14;color:var(--text-main);border-radius:10px;padding:8px 10px;cursor:pointer;font-size:16px;line-height:1;position:relative}.icon-btn *{cursor:pointer}.file-input{position:absolute;top:0;right:0;bottom:0;left:0;opacity:0;cursor:pointer}.emoji-wrap{position:static;display:flex;align-items:center}.emoji-panel{position:absolute;left:0;right:auto;bottom:46px;width:calc(100% - 16px);margin-left:8px;max-height:260px;display:flex;flex-direction:column;gap:10px;padding:12px;border-radius:12px;border:1px solid var(--border-soft);background:var(--card-bg);box-shadow:var(--shadow-strong);z-index:50;box-sizing:border-box}.emoji-search input{width:100%;border:1px solid var(--border-soft);background:#ffffff14;color:var(--text-main);border-radius:10px;padding:8px 10px;font-size:13px}.emoji-scroll{max-height:180px;overflow:auto;display:grid;gap:10px;padding-right:4px}.emoji-title{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);margin-bottom:6px}.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:6px}.emoji-btn{background:transparent;border:none;cursor:pointer;font-size:18px;line-height:1}.emoji-btn:hover{transform:translateY(-1px)}.composer-toggle{padding:0 14px 12px;color:var(--text-muted);font-size:12px}.ticket-form{padding:18px;display:grid;gap:12px}.ticket-form input,.ticket-form textarea{background:#ffffff0f;border:1px solid var(--border);border-radius:12px;padding:10px 12px;color:var(--text-main);font-family:inherit}.ticket-form input:focus,.ticket-form textarea:focus{outline:none;border-color:var(--accent-strong);box-shadow:0 0 0 2px #22c58f26}.ticket-form textarea{min-height:100px;resize:vertical}.ticket-form button{background:var(--btn-bg);color:var(--btn-text);border:none;border-radius:12px;padding:10px 12px;cursor:pointer}@media (max-width: 600px){.messenger-shell{right:12px;left:12px;width:auto}.widget-launcher{right:16px}}